Outsourced Hospitality HR Services

Seasonal and event-related staffing fluctuation, high staff turnover, talent shortages and employee burnout all present as unique HR pressures within the hospitality industry and managing your team effectively and fairly will directly impact your staff retention and save you significant cost and time.  

The reality is that effective HR in hospitality can take substantial time from your management team, as well as creating regulatory and legal risk for your business when HR is placed in the hands of staff who have no HR experience or knowledge.  

Our team at Edelweiss HR offer reliable, comprehensive HR support that flexes to the needs of your business and we have extensive experience supporting hospitality clients, as well as working in the industry ourselves.  

Let Edelweiss handle your staff management, HR administration and staffing concerns so that you are free to focus on your customers, guests and operations.  

We have had the pleasure of working with Edelweiss for almost 10 years now.  
They have been instrumental in supporting us through our growth from one single site and 10 employees to 10 sites and 150 employees.  
It has been of paramount importance that we have had the right advice to make confident decisions without having to
keep up to date on ‘all things employee related’ in this ever-changing environment. 

Independent Café Group, Cotswolds 

Navigating People Management in Hospitality 

Hospitality is a busy, high-pressure gig!  

Do you find yourself constantly advertising for staff, wondering why someone hasn’t turned up to work or dealing with quarrels between team members that distract from the day-to-day?  

If so, you are not alone and these issues are resolvable with the correct support.  

Staff reliability and retention can be substantial issues in the hospitality sector and cause significant disruption to day-to-day operations. Hiring the right staff and managing them well is paramount to ensuring stability within your team, which in turn leads to greater employee engagement, higher levels of customer service and less managerial disruption. 

As per Richard Branson’s famous quote “if you look after your staff, they’ll look after your customers. It’s that simple”. And it really is that simple!  

However, when you are in the depths of staffing issues and do not have broad HR knowledge, everything can suddenly feel rather complicated.  

Edelweiss HR as Your Hospitality Partner 

Our team at Edelweiss have supported hotels, restaurants, bakeries and rapidly-scaling café chains for over 10 years and, as such, we understand the pressures of your industry, the structure that needs to be in place to guarantee staffing success and how to handle the common issues that you will face as your business grows.  

We offer compliant and strategic advice that actively protects your business, while providing guidance, training and practical solutions that ensure HR compliance and build a stable workforce. 

We offer specific services designed to support the unique demands of our hospitality clients, including: 

  • Developing employee retention strategies to reduce costly employee turnover. 

  • Creating clear Handbooks and policies ensuring all employees have clarity on expectations and internal processes. 

  • Advising on employee engagement strategies, cultural improvements and wellbeing initiatives. 

  • Drafting tailored seasonal worker agreements and casual contracts. 

  • Managing formal procedures, including absence, disciplinary and grievance. 

Speak To Edelweiss About Your Hospitality HR Requirements 

We recognise that hospitality businesses experience variable cash flow and seasonal peaks and our pricing models reflect the need for flexibility with either fixed-fee projects or ongoing retained support models designed to flex entirely around your operational needs and budget. 

If you are relying on outdated employment contracts, struggling to manage a disengaged workforce or facing an employee issue that you don’t know how to handle, please contact us for an initial discussion as to how we can support you.  

We can explore your current HR challenges and discuss how our tailored support can bring long-term stability to your team and wider business.